What is Managed Services?
Our Managed Services offering is a fully outsourced and complete IT service — from day-to-day management of your IT systems, to planning and implementing new systems. Businesses often choose to engage us because they recognise it’s a smarter choice to make use of our broad range of expertise rather than hiring the sizeable internal team required to match our level of experience. Our clients understand that investment in IT ultimately helps grow their business, and they know that with us, they always get a return on that investment.
We take the time to learn the ins and outs of your business, from who you are to what you do. Once we understand your business, we can start to build and develop a tailored service that is relevant to you, instead of one that’s simply run-of-the-mill. We’ll do an audit, see if there are any holes in your IT structure and then get to work on not only running your business’s IT, but running it well.
A dedicated IT manager
Your dedicated 4Logic point of contact will be someone with whom you can not only have a B2B conversation, but who will also understand the intricacies of your business and how technology can help to improve it.
Our helpdesk has an 8-second wait time, so you’ll never get stuck in a queue or be placed on hold, and we employ experienced people who will provide swift resolution to any type of request.
Complete systems coverage
We’re big on proactivity, so we stay ahead of the curve when it comes to managing, monitoring and maintaining all of your IT and communications systems and devices to keep them healthy and secure.
Your IT team
Your business will be supported by a dedicated and local 4Logic service team, so you can be certain the person who picks up the phone at our end knows you and understands your business.
We make regular onsite visits to help your staff become familiar with us and to ensure we’re always on the pulse and picking up issues that may not otherwise be raised with IT support.
We provide hard data that’s easy to make sense of so you can make strategic decisions about your business’s IT investments that will eliminate problem areas and return rewards.